Retourbeleid

How can I return or exchange our products?

We want you to feel good about your purchase. If for any reason you're not completely satisfied, no problem—you can easily return or exchange products under the following conditions:

Eligible Countries All EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Returns & Exchanges

  • Accepted products: Both defective and non-defective items can be returned or exchanged.

  • Product condition: Only new, unused, and unopened products are accepted.

  • Time frame: You can request a return or exchange within 14 days of delivery.

How to Return

  1. Request a return label: Contact our customer service to receive a free return label, then download and print it out.

  2. Pack it well: Make sure the product is in its original packaging and is returned in perfect condition.

  3. Ship it: Stick the return label on the box and drop the package off at your nearest post office.

Refunds

  • Return shipping costs: Free (we will cover these costs).

  • Restocking fee: None.

  • Refund: Once your return is received and inspected by us, we will issue a refund to your original payment method within 7 days.

Exchanges An exchange works exactly the same as a return. Once we have received and inspected the original product, we will send you the replacement item.

More Questions? If you have any further questions about returns, exchanges, or the status of your refund, our customer service team is happy to help.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took or has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us (O'Donnell Moonshine B.V., Lusthofstraat 33a, 3062WB Rotterdam, Nederland, Authorised representative: Philip Morsink of your decision to withdraw from this contract by means of a clear statement (e.g. a letter, fax or e-mail sent by post). You may use the attached model revocation form, which is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the date on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund. We may refuse to make a refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any event within fourteen days at the latest from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of the return shipment. You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing the condition, properties and functionality of the goods.

SAMPLE CANCELLATION FORM

(If you want to cancel the contract, please fill out this form and send it back).

- To

O’Donnell Moonshine B.V.

Boswachtersveld 513
7327 JX Apeldoorn

___________________________________________
Vertegenwoordiger directeuren:
Philip Morsink


- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only in case of communication on paper)

- Date

___________________________________________